Customer Agreement

Effective upon acceptance for new users.

This Agreement, which governs the terms and conditions of your use of FaxMate Services, is between you (“you” or “your”), as an authorized user of the Services (as defined below), j2 Cloud Services, LLC (“j2 US”), a Delaware limited liability company, j2 Global ANZ Limited (“j2 ANZ”), an Irish corporation, and/or j2 Global Ireland Limited (“j2 Ireland”), an Irish corporation (each, the “Company”), as specified in the following paragraph, and governs the terms and conditions of your use of the Services. By using the Services, you further confirm your acceptance of and agree to be bound by this Agreement.

Your Services are provided to you; and you are legally a customer of (i) j2 US, if you are issued a Service telephone number that is local to the U.S. or Latin America, (ii) j2 ANZ, if you are issued a Service telephone number that is local to Australia or New Zealand, and (iii) j2 Ireland, if you are issued a Service telephone number that is outside of the U.S., Latin America, Australia and New Zealand. However, you will receive your billing statements from j2 US if you reside in the U.S. or Latin America, j2 ANZ, if you reside in Australia or New Zealand,- and from j2 Ireland, if you reside outside of the U.S., Latin America, Australia or New Zealand.

The contact details of j2 Global ANZ Limited are as follows:
Address: Unit 3.1, Woodford Business Park, Santry, Dublin 17, Ireland
Registration number: 518866 – VAT number: IE 1113304MH

The contact details of j2 Global Ireland Limited are as follows:
Address: Unit 3.1, Woodford Business Park, Santry, Dublin 17, Ireland
Registration number: 379517 – VAT number: IE 6399517U

The contact details of j2 Cloud Services, Inc. are as follows:
Address: 6922 Hollywood Boulevard, 5th Floor, Los Angeles, CA 90028, U.S.A.

This Agreement includes the terms of this Customer Agreement together with any operating rules, policies, price schedules or other supplemental documents expressly incorporated herein by reference and published from time to time by the Company. This Agreement constitutes the entire agreement between the Company and you regarding the Services, and supersedes all prior oral and written communications and agreements between you and the Company regarding the subject matter of this Agreement. However, your use of any software provided by the Company related to the Services shall be pursuant to a separate agreement governing use by you of such software.

For purposes of this Agreement, the “Services” include the FaxMate service and all other services described in this Agreement which are provided by the Company to you either now or in the future.

For Canadian Customers: Please note that when you place an order to purchase on the FaxMate Website (as defined herein), it constitutes an offer to purchase and remains subject to the Company’s acceptance. Goods or services listed or described on the FaxMate Website constitute an invitation to make an offer to purchase.

If you begin, but fail to complete, the sign-up process for the Services, the Company may contact you in an effort to help you sign up for the Services or another service of the Company or its affiliates. You hereby authorize the Company and its affiliates to make such contact, even if you ultimately determine not to sign up for any Company or affiliate service.

Contents

1. Services Description
2. Service Usage Terms
3. Fax Storage
4. Searchable Faxes
5. Intentionally Omitted
6. Intentionally OMitted
7. Multiple Service Discount
8. Privacy Policy and Data Protection
9. Customer Responsibilities
10. Unsolicited Fax Advertisement/ Spam Drop-Box Policy
11. Termination
12. Customer Representations
13. Modifications to Customer Agreement
14. Modifications to the Services
15. Member Account, PIN/ Password and Security
16. Disclaimer of Warranties and Limitation of Liability
17. Charges
18. Termination for Non-Payment
19. Ownership
20. Rules Regarding FaxMate Numbers
21. Indemnification
22. No Resale Of The Services
23. Participation In Promotions Of Advertisers
24. Notices; Consent
25. General Terms
26. Legal Notices
27. Agreement to Arbitrate All Disputes

1. Services Description

The Company offers the Services at its website www.faxmate.com.au (together with other websites owned and operated by the Company, the “FaxMate Website” powered by eFax). Individually, the Services are:

• PAYG (Pay as you go) Plan – Designed for low volume internet fax use and includes but is not limited to: (i) a personal geographical or toll-free telephone number (an “FaxMate Number”) that provides delivery of faxes to email, the FaxMate Website or software applications provided by the Company; and (ii) outbound faxing from email, the FaxMate Website or software applications provided by the Company.
• Send Only Plans – Designed for medium to high usage for sending faxes and includes but is not limited to: (i) a personal geographical or toll-free telephone number (an “FaxMate Number”) that provides for the delivery of faxes to email, the FaxMate Website or software applications provided by the Company; and (ii) outbound faxing from email, the FaxMate Website or software applications provided by the Company.
• Receive Only Plans – Designed for medium to high usage for receiving faxes and includes but is not limited to: (i) a personal geographical or toll-free telephone number (an “FaxMate Number”) that provides for the delivery of faxes to email, the FaxMate Website or software applications provided by the Company; and (ii) outbound faxing from email, the FaxMate Website or software applications provided by the Company.
• Various other services and features included in the PAYG Plan, Send Only Plans and Receive Only Plans services as described further in this Agreement.

2. Service Usage Terms

(a) Usage terms for the various tiers of FaxMate service are as follows:

(1) PAYG Plan:

The Pay As You Go (“PAYG) Plan allows you to receive up to 10 fax pages (inbound) and send zero fax pages (outbound) within any thirty (30) day period, regardless of whether you are issued a local or a toll-free FaxMate Number. Faxes received in excess of the inbound 10-page limit are charged at an additional rate (or the local currency equivalent) per page as mentioned in the below table. See paragraph (b) below for the definition of a fax page.

	Bundle
	PAYG
Cost	$5
Monthly Offer	No Free Trial
Annual Offer	2 Months Off
Included Faxes
Inbound	10 Pages Within Any 30-Day Period
Outbound	0
Setup Fees	$10
Cost per Page for Additional Faxes (Send)	Australian Local Number $0.4 Australian Toll Free Number  $1.64
Cost per Page for Additional Faxes (Receive)	$0.40

 

(2) Send Only Plans:

Send Only Plans have 3 sets of plans – Starter, Basic and Plus and depending upon the chosen plan, you may receive up to 10 fax pages (inbound) and may send up to 450 fax pages (outbound) within any thirty (30) day period, regardless of whether you are issued a local or a toll-free FaxMate Number. Faxes received and sent in excess of the inclusion limit are charged at an additional rate (or the local currency equivalent) per page as mentioned in the below table. See paragraph (b) below for the definition of a fax page.

	Send Only Plans
	Starter	Basic	Plus
Cost	7.95	$12.95	$34.95
Monthly Offer	No Free Trial	No Free Trial	No Free Trial
Annual Offer	2 Months Off	2 Months Off	2 Months Off
Included Faxes
Inbound	10	10	10
Outbound	70	150	450
Setup Fees	$10	$5
Cost per Page for Additional Faxes (Send) to Australian Local Number	$0.15	$0.13	$0.10
Cost per Page for Additional Faxes (Send) to Australian Toll Free Number	$0.62	$0.53	$0.41
Cost per Page for Additional Faxes (Receive)	$0.15	$0.13	$0.10

 

(3) Receive Only Plans:

Receive Only Plans have 3 sets of plans – Starter, Basic and Plus and depending upon the chosen plan, you may receive up to 8000 fax pages (inbound) and send up to zero fax pages (outbound) within any thirty (30) day period, regardless of whether you are issued a local or a toll-free FaxMate Number. Faxes received and sent in excess of the inclusion limit are charged at an additional rate (or the local currency equivalent) per page as mentioned in the below table. See paragraph (b) below for the definition of a fax page.

 

	Receive Only Plans
	Starter	Basic	Plus
Cost	$7.95	$15.95	$39.95
Monthly Offer	No Free Trial	No Free Trial	No Free Trial
Annual Offer	2 Months Off	2 Months Off	2 Months Off
Included Faxes
Inbound	1200	2500	8000
Outbound	0	0	0
Setup Fees	$10	$5
Cost per Page for Additional Faxes (Send) to Australian Local Number	$0.15	$0.13	$0.10
Cost per page for Additional Faxes (Receive)	$0.10	$0.08	$0.06
Cost per Page for Additional Faxes (Send) to Australian Toll Free Number	$0.62	$0.53	$0.41

(b) Definition of Fax Page and Associated Terms:

Most fax pages take less than sixty (60) seconds to transmit. However, for each transmission, the number of pages sent or received is calculated based on the greater of the actual number of pages or the number of full and partial 60-second increments of transmission or connection time, whether or not the transmission occurs or is completed (such as instances when someone answers the call or transmission is interrupted before completion). For example, a one-page fax with a transmission duration of 30 seconds is recognized as one page; and a one-page fax with a transmission duration of one minute and six seconds is recognized as two pages.

The number of outbound fax pages referenced in paragraph (a) of this Section 2, as included in the tiers of FaxMate service, is administered by applying a monthly outbound usage credit to your account and assumes that each outbound page is sent to a destination with an applicable per page rate of $0.10 (or the local currency equivalent). Therefore, your number of included outbound fax pages for a given thirty (30) day period may be less than the number specified for your tier of FaxMate service referenced in paragraph (a) of this Section 2 if you send to destinations with applicable per-page usage rates in excess of $0.10 per fax page. For example, if your service tier includes 30 outbound fax pages per thirty (30) day period, then an outbound service credit of $3.00 (or the local currency equivalent) will be applied to your account. If you send a five-page fax to a destination with an applicable per-page usage rate of $0.10, then your usage credit will decrease by $0.50 to $2.50. If you then send a five-page fax to a destination with an applicable per-page usage rate of $0.20, then your usage credit will decrease by an additional $1.00 to $1.50.

Unused inbound or outbound Services credits are valid in the month issued and expire at the conclusion of each applicable thirty (30) day period. Inbound or outbound Services credits have no cash value. Such credits do not roll over to the next thirty (30) day period, and you will receive no cash refund in the event any unused inbound or outbound Services credits remain in your account upon termination or closure of your account.

3. Fax Storage

While your account is active, fax messages received via your FaxMate Number will be stored and displayed in your FaxMate Message Center. You may choose to disable this feature by adjusting your user preferences.

You acknowledge that the Company may cease offering this feature or change its practices and/or limitations concerning this feature at anytime, including, without limitation, changing the maximum number of days that fax messages will be retained, the maximum number of messages stored at any one time and the maximum storage space allotted on the Company’s servers on your behalf. You further agree that the Company has no responsibility or liability whatsoever for any failure or malfunction of this feature, whether or not such failure prevents you from utilizing the feature, including but not limited to the storage or deletion of any faxes.

Upon account closure, all faxes connected with your account (including those stored in the FaxMate Message Center) will be immediately and permanently deleted. You agree that the Company has no responsibility or liability whatsoever for the foregoing.

4. Searchable Faxes

If your FaxMate Number is located in the U.S. or Latin America, the Company will scan, perform optical character recognition and index the text of fax messages received via your FaxMate Number. The indexed text of these faxes will be searchable in your FaxMate Message Center (unless you disable this feature in your user preferences) for as long as the faxes are stored there. You acknowledge that the Company, at any time, may cease offering this feature, or change its practices, and/or apply limitations concerning this feature at anytime. You further agree that the Company has no responsibility or liability whatsoever for any failure or malfunction of this feature, whether or not such failure prevents you from utilizing the feature, including but not limited to the searching, or indexing of, or failure to search or index, any faxes.

5. Intentionally Omitted

6. Intentionally Omitted

7. Multiple-Service Discount

If you are a current subscriber to at least one paid service of the Company or an affiliated company at standard (non-discounted) pricing (a “Qualifying Service”), the Company or an affiliated company may offer, in its sole discretion, a subscription to one or more additional paid services at a discount (each a “Discounted Service”). This discount would only be available for new subscriptions to a Discounted Service- and, specifically, not to the purchase of additional quantities, or different service tiers, of existing service subscriptions.

In addition, if you are an existing subscriber of one the Company or affiliated company Internet fax service, you would not be eligible for a discount by subscribing to a different brand of the Company or affiliated company Internet fax service. For example, no discount would be available by adding additional FaxMate Numbers to an existing FaxMate account, or by upgrading tiers of service.

The Company, in its sole discretion, reserves the right to eliminate the discount described in this section: (a) immediately and without notice upon cancellation of any Qualifying Service, or (b) at anytime upon notice for any other reason whatsoever.

8. Privacy Policy and Data Protection.

For all customers: Company processes personal data in accordance with our Privacy Policy which is available at https://en.faxmate.com/privacy, which we may update from time to time. You are encouraged to regularly review our Privacy Policy.

Business Customers Only:

If you are a Business Customer and the Services involve the processing of personal data which is subject to the General Data Protection Legislation (EU) 2016/679, the “GDPR”), j2 Global Ireland Limited is a processor and you are the controller in relation to such personal data (as defined in the GDPR), which is processed pursuant to this Agreement.

You retain control over the content of the faxes, and as such the types of personal data that are subject to processing cannot be categorised by j2 Global Ireland Limited in these terms and conditions. It is assumed such personal data may include all categories of personal data relating to customer’s, or its customer’s own clients, customers, suppliers, employees, other personnel and/or other data subjects.

Customer may notify j2 Global Ireland of the categories of data subjects or types of personal data to be incorporated into these terms by using the contact details set out in the privacy policy.

As processor, j2 Global Ireland Limited shall, in relation to personal data (as defined in the GDPR) provided by you or generated arising from the performance of the Services under this Agreement:

• process such personal data in accordance with these terms and conditions and otherwise comply with your documented (including email) instructions in connection with such processing. Where such instructions are provided orally, we shall keep a record of these. If at any point, j2 Global Ireland Limited becomes unable to comply with your instructions regarding the processing of personal data (whether as a result of a change in applicable law, or a change in your instructions, or for any other reason), j2 Global Ireland Limited shall promptly:
  • notify you of such inability, to the extent permitted by applicable law; and
  • cease all processing of the affected personal data (other than merely storing and maintaining the security of the affected personal data) until such time as you issue new instructions with which j2 Global Ireland Limited is able to comply.
• ensure personal data are kept confidential; (ii) take reasonable steps to ensure the reliability and trustworthiness of j2 Global Ireland Limited’s personnel and any subprocessors, and (iii) take reasonable steps to ensure that all relevant j2 Global Ireland Limited personnel, and any relevant subprocessors, have committed themselves to ensuring the confidentiality of all personal data that they process;
• ensure that, in each instance in which j2 Global Ireland Limited engages a subprocessor, it shall notify you and : (i) allow you a reasonable opportunity to object to the appointment of that subprocessor (and your authorisation is deemed to be granted if you do not object within thirty (30) days of being notified of the proposed subprocessor); and (ii) enter into a binding written agreement with the subprocessor that imposes on the subprocessor the same obligations that apply to j2 Global Ireland Limited under this Agreement with respect to the processing of personal data; subject to compliance with the foregoing, you hereby generally authorise j2 Global Ireland Limited to engage sub-processors in relation to the Services.
• at your request and sole expense, promptly provide you with all reasonable technical and organisational assistance (taking into account the nature and functionality of the Services) necessary to respond appropriately to requests from individuals to exercise their rights under the GDPR;
• at your request and sole expense, promptly provide you with all reasonable assistance necessary to enable you to: (i) notify relevant breaches of the GDPR to the relevant authorities and/or affected individuals; (ii) conduct data protection impact assessments, where required; and (iii) obtain any necessary authorisations from any relevant regulatory authorities;
• delete (or, upon your request at or prior to termination, return) any personal data processed in the performance of the Services in j2 Global Ireland Limited’s possession within 180 days after the termination or expiry of this Agreement, other than data in relation to which [j2 Global Ireland Limited] is a controller (which will be processed in accordance with our privacy policy) and unless the applicable law of the European Union or an EU Member State requires otherwise;
• at your request and sole expense: (i) promptly provide you with all information necessary to enable you to demonstrate compliance with your obligations under the GDPR, to the extent that j2 Global Ireland Limited is able to provide such information; and (ii) allow for and contribute to audits, including inspections, conducted by you your auditors or appointees, provided that such audit shall be during regular business hours, with reasonable advance notice to j2 Global Ireland Limited and subject to reasonable confidentiality procedures. Before the commencement of any such audit, the parties shall mutually agree upon the scope, timing, and duration of the audit. You may not audit j2 Global Ireland Limited more than once annually; and
• notify you without undue delay in the event of: (i) becoming aware of any personal data breach; or (ii) receipt of any correspondence or communication from any individual, regulatory authority or third party regarding the processing of personal data; and
• apply appropriate technical and security measures to protect any such personal data against unauthorised or unlawful processing and against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to such personal data.

9. Customer Responsibilities

You are fully responsible for the contents of your transmissions through the Services. The Company simply acts as a passive conduit for you to send and receive information of your own choosing. However, the Company reserves the right to take any action with respect to the Services that the Company deems necessary or appropriate in its sole discretion, if the Company believes you or your information may create liability for the Company, compromise or disrupt the Services for you or other customers, or cause the Company to lose (in whole or in part) the services of the Company’s ISPs or other suppliers. Your use of the Services is subject to all applicable local, state, national, and international laws and regulations (including, without limitation, those governing account collection, export control, consumer protection, unfair competition, anti-discrimination, securities or false advertising). You agree: (1) to comply with all laws regarding the transmission of technical data exported from any country through the Services; (2) not to use the Services for any illegal purpose; (3) not to interfere with or disrupt networks connected to the Services; (4) to comply with all regulations, policies and procedures of networks connected to the Services; (5) not to use the Services to infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (6) not to use the Services or related software to knowingly transmit misleading or inaccurate caller identification information for any reason, including doing so with the intent to defraud, cause harm, or wrongfully obtain anything of value; and (7) not to transmit or upload, through the Services, any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. You further agree not to transmit or upload any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation. The Services make use of the Internet for you to send and receive information of your own choosing. As a result, your conduct is subject to Internet regulations, policies and procedures. You agree not to use or reference the Services for chain letters, junk fax or junk mail, spamming or any activity making use of distribution lists to any person who has not given specific permission to be included in such a process or on such list. You further agree not to attempt to gain unauthorized access to other computer systems. You shall not interfere with another customer’s use and enjoyment of the Services. You further agree not to use the Services to store (1) any “protected health information” (as such term is used in the Health Insurance Portability and Accountability Act of 1996, Pub. L. No. 104-191) unless you are using the Company’s Enhanced Security feature, or (2) any other type of information that imposes independent obligations upon the Company.

You must (a) obtain and pay for all equipment and third-party services (e.g., Internet access and email service) required for you to access and use the Services; (b) maintain the security of your PIN/password and other confidential information relating to your Services account; (c) immediately notify the Company of any unauthorized use of your account or any other breach of security known to you; and (d) be responsible for all charges resulting from use of the Services, including unauthorized use prior to your notifying the Company of such use and taking steps to prevent its further occurrence.

10. Unsolicited Fax Advertisement/Spam Drop-Box Policy

a. Unsolicited Fax Advertisement Policy: The transmission of unsolicited fax advertisements is illegal in the United States under the Federal Telephone Consumer Protection Act of 1991 (TCPA) (https://transition.fcc.gov/cgb/consumerfacts/unwantedfaxes.pdf) and in the European Union under the Privacy and Electronic Communications Regulations 2003, and is also illegal under the laws of a number of other countries, states and provinces. Distribution of unsolicited fax advertisements through the Services is prohibited. Notwithstanding the above, the Company’s distribution of advertising to its customers is not considered unsolicited fax advertising based upon your acceptance of this Agreement.

At the Company’s option and without further notice, the Company may use technologies and procedures, such as filters, that may terminate the transmission of such unsolicited fax advertisements without delivering them.

If you believe that you are in receipt of an unsolicited fax advertisement, please take the following two steps:

Step One: If the fax contains a telephone number, fax number or other contact information to “unsubscribe” from receipt of additional junk faxes, please do so; and

Step Two: Please go to the following Web page and complete the complaint form by inserting the required information and attaching a copy of the offending fax: Report Spam.

You hereby acknowledge and agree that the Company, as owner of all FaxMate Numbers, has any and all rights (but no obligation) to assert any and all legal claims available against any third party as a result of your receipt of any unsolicited fax advertisements- including, but not limited to, claims under the TCPA and similar laws of any other country, state or province- and to the extent you do have any rights to bring any such claims, you hereby assign any and all such rights to the Company as consideration for its provision of the Services.

Because FaxMate Numbers may be reassigned to other customers in the event your account is canceled, and to ensure the best possible service for all customers, you are not permitted to “opt in” to receive, on your FaxMate Number, facsimile advertisements of the commercial availability or quality of any property, goods or services from persons with whom you have not established a business relationship.

b. Spam Drop-Box Policy: The Company does not permit its customers to use FaxMate Numbers as “drop-boxes” for responses to email or fax spam offers. If you believe you are in receipt of email, or fax, spam that uses an FaxMate Number as a “drop-box” for responses, please take the following two steps:

Step One: If the email or fax contains an email address, telephone number, fax number or other contact information to “unsubscribe” from receipt of additional messages, please do so.

Step Two: If you are unable to successfully “unsubscribe,” please forward the offending email to [email protected]. The Company will investigate your complaint and determine if the fax/voicemail number referenced in the spam email or spam fax is an FaxMate Number. If it is, the Company will attempt to contact the customer and, if necessary and appropriate, terminate or suspend their Services.

The Company appreciates your assistance in enforcing and complying with these policies and looks forward to continuing to make your experience a positive one.

11. Termination

Either you or the Company may terminate your Services at any time, with or without cause, upon notice.

If you registered for the Services through the FaxMate Website or an FaxMate Sales Representative, FaxMate Plus and FaxMate Pro customers must call customer service to provide notice of termination. A customer service representative will assist you with canceling your account in accordance with the Company’s verification procedures; as such procedures may be changed by the Company in its sole discretion. Upon termination of your account, the Company will send you an email confirming that your account has been canceled. Your account will not be deemed canceled unless and until you receive this email.

If you registered for the Services using your account with Apple, you must cancel your auto-renewing subscription in your iTunes account settings. If you turn off Auto-Renewal, your subscription will close at the end of your current billing cycle. Uninstalling a software application will not cancel the subscription. If you uninstall the software application without canceling your subscription you will continue to be charged for the Services. For details please visit the Apple support website.

The Company reserves the right to terminate or suspend your Services at any time without prior notice or compensation for any reason; provided that the Company will attempt to confirm such termination or suspension by subsequent notice.

Upon account closure, all faxes connected with your account (including those stored in the FaxMate Message Center) will be immediately and permanently deleted. In addition, you understand and acknowledge that in the event the account is later reactivated, your prior or preferred fax number(s) may not be available. You agree that the Company has no responsibility or liability whatsoever for the foregoing.

12. Customer Representations

You represent and warrant that you are at least 18 years of age or, as applicable, the age of majority in the country, state or province in which you reside, and that you possess the legal right and ability to enter into this Agreement. You agree to be financially responsible for your use of the Services (as well as for use of your account by others, including, without limitation, minors living with you) and to comply with your responsibilities and obligations as stated in this Agreement.

13. Modifications to Customer Agreement

The Company may automatically amend this Agreement at any time by (a) posting a revised Customer Agreement on the FaxMate Website, or (b) sending information regarding the amendment to the email address you provide to the Company. YOU ARE RESPONSIBLE FOR REGULARLY REVIEWING THE FAXMATE WEBSITE TO OBTAIN TIMELY NOTICE OF SUCH AMENDMENTS. YOU SHALL BE DEEMED TO HAVE ACCEPTED SUCH AMENDMENTS BY CONTINUED USE OF THE SERVICES AFTER SUCH AMENDMENTS HAVE BEEN POSTED OR INFORMATION REGARDING SUCH AMENDMENTS HAS BEEN SENT TO YOU. Otherwise, this Agreement may not be amended except in writing signed by both you and the Company.

14. Modifications to the Services

The Company reserves the right to modify or discontinue any of the Services with or without notice to you. The Company shall not be liable to you, or any third-party, should the Company exercise its right to modify or discontinue the Services.

15. Member Account, PIN/Password and Security

Once you become a registered user, your FaxMate Number will be automatically sent to you by email. You may change your PIN/ password from the FaxMate Website. You are entirely responsible for maintaining the confidentiality of your PIN/ password and account information.

16. Disclaimer of Warranties and Limitation of Liability

1. ALL OF THE COMPANY’S SOFTWARE AND THE SERVICES ARE PROVIDED “AS IS,” AND NEITHER THE COMPANY NOR ANY OF ITS AFFILIATES, LICENSORS OR SERVICE PROVIDERS MAKES ANY EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES TO YOU REGARDING THE USABILITY, CONDITION OR OPERATION THEREOF. THE COMPANY DOES NOT WARRANT THAT ACCESS TO OR USE OF THE COMPANY’S SOFTWARE OR THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE COMPANY’S SOFTWARE OR THE SERVICES WILL MEET ANY PARTICULAR CRITERIA OF PERFORMANCE OR QUALITY. THE COMPANY AND EACH OF ITS AFFILIATES, LICENSORS AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING AND WITHOUT LIMITATION: WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY OR ACCURACY.
2. YOUR USE OF ALL OF THE COMPANY’S SOFTWARE AND THE SERVICES IS AT YOUR OWN RISK. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING, UPLOADING, AND/OR USE OF FILES OR OTHER MATERIAL (INCLUDING THE COMPANY’S SOFTWARE) OBTAINED EITHER DIRECTLY OR INDIRECTLY FROM THE COMPANY OR ITS AFFILIATES, OR LOSS RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS, DATA OR FILES UPLOADED, HOSTED OR TRANSMITTED VIA THE LARGE FILE SEND FEATURE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER ARISING UNDER ANY THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE. IN ADDITION, YOU AGREE THAT NEITHER THE COMPANY NOR ANY OF ITS AFFILIATES, LICENSORS OR SERVICE PROVIDERS WILL BE LIABLE FOR DAMAGES, WHETHER DIRECT OR INDIRECT (INCLUDING CONSEQUENTIAL OR SPECIAL DAMAGES), ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE COMPANY’S SOFTWARE OR THE SERVICES, AND YOU HEREBY WAIVE ANY CLAIMS WITH RESPECT THERETO, WHETHER BASED ON CONTRACTUAL, TORT OR OTHER GROUNDS, EVEN IF THE COMPANY OR ANY SUCH AFFILIATE, LICENSOR OR SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. THE ENTIRE LIABILITY OF THE COMPANY AND ITS AFFILIATES, LICENSORS AND SERVICE PROVIDERS AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE USE OF THE COMPANY’S SOFTWARE AND THE SERVICES OR ANY BREACH OF THIS AGREEMENT ARE LIMITED TO THE LESSER OF: (I) THE AMOUNT ACTUALLY PAID BY YOU FOR ACCESS TO AND USE OF THE SOFTWARE OR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE DATE OF YOUR CLAIM OR (II) U.S.$500.00. YOU HEREBY RELEASE THE COMPANY AND EACH OF ITS AFFILIATES, LICENSORS AND SERVICE PROVIDERS FROM ANY AND ALL OBLIGATIONS, LIABILITIES AND CLAIMS IN EXCESS OF THIS LIMITATION. SOME JURISDICTIONS DO NOT ALLOW IMPLIED WARRANTIES TO BE EXCLUDED OR MODIFIED OR LIABILITY TO BE LIMITED, SO NOT ALL OF THE ABOVE LIMITATIONS MAY APPLY TO YOU.
3. NEITHER THE COMPANY NOR ANY OF ITS AFFILIATES, LICENSORS OR SERVICE PROVIDERS SHALL BE HELD RESPONSIBLE IN ANY WAY OR BY ANY MEANS, EITHER DIRECTLY OR INDIRECTLY, FOR ANY COMMUNICATIONS DIFFICULTIES OUTSIDE OF THE COMPANY’S OR ANY SUCH AFFILIATE’S, LICENSOR’S OR SERVICE PROVIDER’S CONTROL WHICH COULD LEAD TO THE INTERRUPTION OF DATA DELIVERY SERVICE TO YOUR EMAIL ADDRESS, PAGER, TELEPHONE OR ANY OTHER RECEIVING DEVICES OR THIRD-PARTY DATA STORAGE AND/OR DELIVERY SERVICES.
4. YOU WILL NOT RELY ON ANY REPRESENTATION OR WARRANTY, EXPRESSED OR IMPLIED, MADE BY ANY PERSON OTHER THAN AN AUTHORIZED OFFICER OF THE COMPANY, IN EVALUATING THE SERVICES OR ANY OTHER SERVICES OF THE COMPANY OR ITS AFFILIATES.

17. Charges

a. Pricing Plans:

You agree to pay all charges for your use of the Services in accordance with the pricing plan you were offered and agreed to upon registering for the Services. The Company reserves the right to charge value-added taxes (“VAT”), sales or other taxes on the Services as it deems appropriate and the Company reserves the right to change prices or institute new charges for access to or use of the Services, including Discounted Services.

The Company may amend your pricing plan, including any charges thereto, at any time either by (a) posting pricing plan changes on the FaxMate Website, or (b) sending information regarding the pricing plan changes to the email address you provided to the Company. You are responsible for regularly reviewing such pricing information. Continued use of the Services or non-termination of your account, after changes are either posted or emailed to you, constitutes your acceptance of the prices as modified.

If you have questions regarding any charges that have been applied to your account, you must contact the Company’s Customer Service Department within thirty (30) days of the charge date. Failure to do so will waive your ability to dispute such charges. Failure to use your account will not be deemed a basis for refusing to pay any charges.

b. Payment for Services:

Your activation fee, and monthly or annual service fees (as applicable), are payable in advance and are COMPLETELY NON-REFUNDABLE. You agree that for monthly subscriptions, the Company may submit charges for your monthly service fee each month; and for annual subscriptions, the Company may submit charges for your annual service fee annually- in each case, without further authorization from or notice to you, until you provide prior notice (in accordance with the Company’s verification procedures, as may be established by the Company from time to time in its sole discretion) that you have terminated this authorization or wish to change your designated card(s). Such notice will not affect charges submitted before the Company reasonably could act on your notice. If you add FaxMate Numbers to an existing Services account, your first payment for such additional FaxMate Numbers may be prorated to coincide with the annual/monthly anniversary of your first FaxMate Number. You agree that the Company may (at its option) accumulate Services fees incurred during your monthly billing cycle and submit them as one or more aggregate charges during or at the end of each cycle, and that the Company may delay obtaining authorization from your card issuer until submission of the accumulated charge(s). This means that accumulated Services fee charges may appear on the statement you receive from your card issuer.

Your activation fee, usage charges, and monthly or annual Services fees, as applicable, must be made by the credit or debit card(s) designated by you for the Company use and transactions. If your Services account is a qualified business account approved by the Company for corporate billing, charges will be accumulated, identified by customer identification number and invoiced on a monthly basis. If the payment method for your Services account is by credit or debit card and payment is not received by the Company from the card issuer or its agent or affiliate, you agree to pay all amounts due upon demand by the Company. Each time you use the Services, or allow or cause the Services to be used, you agree and reaffirm that the Company is authorized to charge your designated card(s). Your card issuer’s agreement governs your use of your designated card in connection with payment for the Services, and you must refer to such agreement (not this Agreement) with respect to your rights and liabilities as a cardholder.

c. Viewing Your Account Balance: To view your current account balance, along with billing details and any accumulated charges, please click on “Billing” after logging in to the FaxMate Website.

d. Free-Trial Customers: If you subscribed to the Services pursuant to a special offer granting you a free trial period, your activation fee and initial service fee will be PRE-AUTHORIZED AGAINST YOUR CREDIT CARD OR DEBIT CARD LIMIT (meaning the amounts pre-authorized will not be considered available credit or debit funds in such account). These fees will be immediately charged to your credit or debit card, without further authorization from you, upon the expiration of such free trial period, unless you provide prior notice (in accordance with the Company’s verification procedures, as may be established by the Company from time to time in its sole discretion) that you have terminated this authorization. Such notice will not affect charges submitted before the Company reasonably could act on your notice.

e. Pre-Paid Discounts: If you subscribed to the Services pursuant to a special offer granting a pre-paid discount for a fixed number of months, your pre-paid fees are payable in advance and are COMPLETELY NON-REFUNDABLE. In addition, your initial monthly service fee for the month immediately following your pre-paid period will be PRE-AUTHORIZED AGAINST YOUR CREDIT CARD OR DEBIT CARD LIMIT and will be immediately charged to your credit or debit card, without further authorization from you, upon the expiration of such pre-paid period, unless you provide prior notice (in accordance with the Company’s verification procedures, as may be established by the Company from time to time in its sole discretion) that you have terminated this authorization. Such notice will not affect charges submitted before the Company reasonably could act on your notice.

f. Usage Charges:

Additional charges apply when you exceed the number of inbound or outbound fax pages included in your FaxMate Services tier. Usage fees are payable in advance at a fixed amount as set from time to time by the Company, currently U.S. $10.00 or the approximate equivalent in local currency (the “Usage Prepay Amount”). You may choose to increase the size of your Usage Prepay Amount by logging into your account at the FaxMate Website or by contacting the Company’s Customer Service Department. The Usage Prepay Amount will be immediately and automatically charged to your credit or debit card without further authorization from you upon incurring usage in excess of the number of inbound or outbound fax pages included in your FaxMate service tier (or, in the event you are provided with a free usage credit, upon your depletion of such credit). Your Usage Prepay Amount will thereafter be reduced based upon your incurring usage fees, and each time your Usage Prepay Amount is depleted to a certain level (currently U.S. $2.00 or the approximate equivalent in local currency), another fixed Usage Prepay Amount in the same amount as the prior Usage Prepay Amount will be immediately charged to your credit or debit card, without further authorization from or notice to you.

Furthermore, in the event that the Company submits charges for your annual or monthly service fee and those charges are rejected by your card issuer (or its agent or affiliate), you hereby authorize the Company to apply your Usage Prepay Amount to pay for some or all of your annual or monthly service fee due.

You agree that the Company may submit charges for the Usage Prepay Amount without further authorization from or notice to you, until you provide prior notice (in accordance with the Company’s verification procedures, as may be established by the Company from time to time in its sole discretion) that you have terminated or canceled your FaxMate Services or wish to change your designated card(s). Such notice will not affect charges submitted before the Company reasonably could act on your notice.

Upon you giving the Company notice that you have terminated or canceled your FaxMate Services, or in the event that the Company should terminate or cancel your FaxMate Services or account in accordance with the provisions herein, the unused portion of your Usage Prepay Amount (if any) will be applied toward any outstanding charges, and any remaining portion of your Usage Prepay Amount will be forfeited and non-refundable.

In addition, in the event you fail to incur usage charges on the Services for a period of six (6) months or longer, you will be deemed to have forfeited any remaining Usage Prepay Amount in your FaxMate account. In such event, the Company reserves the right to eliminate your remaining Usage Prepay Amount (if any) without notice.

g. Notification of Changed Billing Information: You must promptly notify the Company of changes to: (a) the account number, security code or expiration date of your designated credit or debit cards; (b) your billing address for the designated credit or debit card; and (c) the name of each minor whom you have authorized to use your Services account. You must also promptly notify the Company if your card is canceled for any reason, including loss or theft. In order to avoid Services interruptions caused by rejected credit or debit card charges, the Company reserves the right to update your credit or debit card details (such as expiration dates or new card numbers). You understand and agree that the Company is entitled to obtain such updated card details, store them and use them to bill charges.

h. Usage and/or Account Credit Balances. The Company may, from time to time, award you a credit applied to your FaxMate Services usage and/ or account balance, which is a non-refundable credit . FaxMate Services usage and/ or account credit balances have no cash value and will expire on the earlier of (i) termination of your account or (ii) 30 days after they are issued, and are subject to any additional terms associated with the credit offer.

i. Late Fees. An administrative late fee of $4.95 USD or CAD (or the approximate equivalent in local currency) or the maximum amount permitted under and subject to applicable law, may be charged to your account each time full payment of your outstanding balance is not received by the payment due date. You agree that the Company may submit charges for late fees without further authorization from or notice to you, until you provide prior notice (in accordance with the Company’s verification procedures, as may be established by the Company from time to time in its sole discretion) that you have terminated or canceled your FaxMate Services, or wish to change your designated card(s). Such notice will not affect charges submitted before the Company reasonably could act on your notice.

18. Termination for Non-Payment

The Company reserves the right to suspend or terminate your account and associated Services, without notice, upon rejection of any credit or debit card charges or if your card issuer (or its agent or affiliate) seeks return of payments previously made to the Company when the Company believes you are liable for the charge. Such rights are in addition to, and not in lieu of, any other legal rights or remedies available to the Company.

Upon account closure, all faxes connected with your account (including those stored in the FaxMate Message Center) will be immediately and permanently deleted. In addition, you understand and acknowledge that in the event the account is later reactivated, your prior or preferred fax number(s) may not be available. You agree that the Company has no responsibility or liability whatsoever for the foregoing.

19. Ownership

All programs, services, processes, designs, software, technologies, trademarks, trade names, inventions and materials comprising any portion of the Services are wholly owned by the Company, its affiliates and/or its licensors and service providers except where expressly stated otherwise. You may not use the Company’s or its affiliates’ trademarks, trade names, patents, copyrights or other intellectual property rights without the Company’s prior written permission.

20. Rules Regarding FaxMate Numbers

YOU UNDERSTAND AND AGREE THAT YOU WILL HAVE USE OF THE FAXMATE NUMBER(S) PROVIDED AS PART OF THE SERVICES ONLY UNTIL THE END OF THE TERM OF YOUR AGREEMENT OR UNTIL THE COMPANY NO LONGER PROVIDES YOU WITH SERVICES UNLESS YOU SATISFY THE PROVISIONS IN SECTION 20 (a) BELOW. THE COMPANY IS GRANTING YOU THE REVOCABLE PERMISSION TO USE SUCH FAXMATE NUMBER(S) IN ACCORDANCE WITH THIS AGREEMENT FOR THE LENGTH OF THE TERM OF THE AGREEMENT. YOU UNDERSTAND THAT THE COMPANY IS THE CUSTOMER OF RECORD OF ALL FAXMATE NUMBER(S) PROVIDED AS PART OF THE SERVICES AND, THEREFORE, THE COMPANY HAS CERTAIN RIGHTS WITH RESPECT TO SUCH FAXMATE NUMBER(S), INCLUDING WITHOUT LIMITATION CERTAIN RIGHTS RELATING TO PORTING OF SUCH FAXMATE NUMBER(S) (“PORTING” IS CAUSING OR ATTEMPTING TO CAUSE NUMBER(S) TO BE TRANSFERRED, SWITCHED OR OTHERWISE MOVED TO ANY OTHER SERVICE PROVIDER, TELEPHONE CARRIER OR ANY OTHER PERSON OR ENTITY). AS THE CUSTOMER OF RECORD FOR ALL FAXMATE NUMBER(S), THE COMPANY HAS THE DIRECT RELATIONSHIP WITH THE TELEPHONE COMPANY THAT PROVIDES THE UNDERLYING TELECOMMUNICATIONS THAT SUPPORT THE SERVICES YOU RECEIVE FROM THE COMPANY. YOU UNDERSTAND AND AGREE THAT THE COMPANY IS NOT, ITSELF, A TELEPHONE COMPANY AND IS THEREFORE NOT UNDER ANY LEGAL OBLIGATION TO PERMIT YOU TO PORT ANY FAXMATE NUMBER(S) PROVIDED UNLESS YOU SATISFY THE PROVISIONS IN SECTION 20 (a) BELOW. YOU UNDERSTAND AND AGREE THAT YOU ARE EXPRESSLY PROHIBITED FROM CAUSING OR ATTEMPTING TO TRANSFER THE FAXMATE NUMBER ASSIGNED TO YOU TO ANY OTHER SERVICE PROVIDER, TELEPHONE CARRIER OR ANY OTHER PERSON OR ENTITY UNLESS YOU SATISFY THE PROVISIONS IN SECTION 20 (a) BELOW. IN THE EVENT YOU VIOLATE THE FOREGOING PROVISION, YOU AGREE TO IMMEDIATELY RETURN THE FAXMATE NUMBER(S) TO THE COMPANY AND PAY THE COMPANY AN AMOUNT EQUAL TO U.S. $500 (OR THE EQUIVALENT IN LOCAL CURRENCY). YOU AUTHORIZE THE COMPANY TO CHARGE YOUR ACCOUNT CREDIT OR DEBIT CARD OR TAKE ANY OTHER MEASURES REQUIRED TO COLLECT THIS PAYMENT AND TO CAUSE THE FAXMATE NUMBER(S) TO BE RETURNED TO THE COMPANY. YOU AGREE THAT THIS PAYMENT REPRESENTS LIQUIDATED DAMAGES REFLECTING A REASONABLE MEASURE OF THE ACTUAL OR ANTICIPATED HARM, DAMAGES CAUSED AND ADMINISTRATIVE FEES INCURRED BY THE COMPANY FROM SUCH VIOLATION IN LIGHT OF THE DIFFICULTIES OF PROOF OF LOSS AND THAT THIS PAYMENT IS NOT A PENALTY. SOME NON-U.S. JURISDICTIONS DO NOT ALLOW LIMITATIONS TO BE PLACED ON YOUR RIGHT TO PORT THE FAXMATE NUMBER ASSIGNED TO YOU, SO SOME OF THESE LIMITATIONS MAY NOT APPLY IF THE FAXMATE NUMBER(S) ASSIGNED TO YOU IS LOCATED IN SUCH A JURISDICTION.

a. Telephone Numbers Ported In

YOU ACKNOWLEDGE AND AGREE THAT YOU MAY BE PORTING IN CERTAIN TELEPHONE NUMBERS FROM YOU CURRENT TELECOMMUNICATIONS CARRIER(S) TO THE COMPANY’S TELECOMMUNICATIONS CARRIER(S) TO BE PLACED IN THE COMPANY’S NAME. IF YOU “PORTED IN” ANY TELEPHONE NUMBER(S), OR YOU ARE ENTITLED TO “PORT OUT” A TELEPHONE NUMBER UNDER NON-U.S. LAW, YOU MAY “PORT OUT” SUCH NUMBER(S) IN CONNECTION WITH TERMINATING YOUR ACCOUNT ONLY IF YOU SATISFY THE FOLLOWING REQUIREMENTS: (i) YOU PROVIDE WRITTEN NOTICE TO THE COMPANY OF YOUR INTENTION TO “PORT OUT” SUCH TELEPHONE NUMBER(S) NO LATER THAN THIRTY (30) DAYS AFTER THE DATE OF TERMINATION OF YOUR ACCOUNT (THE “PORTING NOTICE PERIOD”); (ii) YOUR NEW TELEPHONE CARRIER PROVIDES THE COMPANY’S TELEPHONE CARRIER WITH A DULY EXECUTED PORTING REQUEST PRIOR TO THE EXPIRATION OF THE PORTING NOTICE PERIOD; (iii) YOU HAVE PAID THE COMPANY FOR ALL SERVICES PROVIDED TO YOU PRIOR TO THE DATE YOU PROVIDE NOTICE OF YOUR INTENT TO TERMINATE YOUR ACCOUNT; AND (iv) PRIOR TO THE EXPIRATION OF THE PORTING NOTICE PERIOD, THE COMPANY HAS RECEIVED AN ADMINISTRATIVE FEE TO COVER ITS REASONABLE COSTS ASSOCIATED WITH PROCESSING THE PORT IN AN AMOUNT OF U.S. $40 (OR THE EQUIVALENT IN LOCAL CURRENCY) PER TELEPHONE NUMBER. YOU HEREBY AUTHORIZE THE COMPANY TO CHARGE YOUR CREDIT OR DEBIT CARD IN THE APPLICABLE AMOUNT FOR SUCH ADMINISTRATIVE FEE. THE PORTING PROCESS CAN BE LENGTHY; IF YOU WOULD LIKE TO MAINTAIN YOUR SERVICES DURING THE PORTING PROCESS, YOU MUST MAINTAIN YOUR ACCOUNT IN AN ACTIVE STATUS AND NOT TERMINATE YOUR ACCOUNT UNTIL THE PORTING OUT IS COMPLETE. REGARDLESS OF WHEN THE PORT OUT IS COMPLETE, YOU WILL CONTINUE TO BE RESPONSIBLE TO PAY ALL APPLICABLE ACCOUNT FEES WITH RESPECT TO THE TELEPHONE NUMBERS UNTIL YOU FORMALLY TERMINATE YOUR SERVICE. IF YOU FAIL TO SATISFY ANY OF THE FOREGOING REQUIREMENTS, THE COMPANY SHALL REMAIN THE CUSTOMER OF RECORD OF THE NUMBER(S) AND YOU ARE EXPRESSLY PROHIBITED FROM CAUSING OR ATTEMPTING TO CAUSE SUCH NUMBER(S) TO BE TRANSFERRED TO ANY OTHER SERVICE PROVIDER, TELEPHONE CARRIER OR ANY OTHER PERSON OR ENTITY. THE COMPANY ALSO RETAINS THE RIGHT TO RECLAIM THE NUMBER(S) FROM YOU AFTER THE NUMBER(S) ARE PORTED OUT IN CONTRAVENTION WITH THESE REQUIREMENTS AND TO CHARGE YOUR CREDIT OR DEBIT CARD THE U.S. $500 (OR THE EQUIVALENT IN LOCAL CURRENCY) IN LIQUIDATED DAMAGES SET FORTH ABOVE. YOU UNDERSTAND AND AGREE THAT EVEN IF YOU SATISFY THE REQUIREMENTS SET FORTH IN THIS SECTION 20 (a), TECHNICAL OR PROCEDURAL DIFFICULTIES OR INTERRUPTIONS MAY OCCUR WHEN ATTEMPTING TO PORT OUT THESE NUMBERS (E.G. WHEN NO PORTING AGREEMENT EXISTS BETWEEN YOUR AND OUR TELEPHONE CARRIER OR FOR ANY OTHER REASON) AND SUCH DIFFICULTIES OR INTERRUPTIONS MAY PREVENT YOUR NEW CARRIER FROM PORTING THE NUMBERS. THE COMPANY IS NOT RESPONSIBLE FOR SUCH TECHNICAL OR PROCEDURAL DIFFICULTIES OR INTERRUPTIONS AND YOU WILL RECEIVE NO REFUND OF YOUR ADMINISTRATIVE FEE.

1. YOU UNDERSTAND AND AGREE THAT FOLLOWING THE TERMINATION OF YOUR FAXMATE ACCOUNT FOR ANY REASON, SUCH FAXMATE NUMBER MAY BE RE-ASSIGNED IMMEDIATELY TO ANOTHER CUSTOMER, AND YOU AGREE THAT j2 WILL NOT BE LIABLE FOR DAMAGES (INCLUDING CONSEQUENTIAL OR SPECIAL DAMAGES) ARISING OUT OF ANY SUCH RE-ASSIGNMENT, AND YOU HEREBY WAIVE ANY CLAIMS WITH RESPECT TO ANY SUCH RE-ASSIGNMENT, WHETHER BASED ON CONTRACTUAL, TORT OR OTHER GROUNDS, EVEN IF j2 HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
2. YOU FURTHER UNDERSTAND AND AGREE THAT j2 MAY FROM TIME TO TIME NEED TO CHANGE THE FAXMATE NUMBER ASSIGNED TO YOU (WHETHER DUE TO AN AREA CODE SPLIT OR ANY OTHER REASON WHETHER OUTSIDE OR WITHIN j2’S CONTROL). YOU AGREE THAT j2 WILL NOT BE LIABLE FOR DAMAGES (INCLUDING CONSEQUENTIAL OR SPECIAL DAMAGES) ARISING OUT OF ANY SUCH CHANGE IN THE FAXMATE NUMBER ASSIGNED TO YOU, AND YOU HEREBY WAIVE ANY CLAIMS WITH RESPECT TO ANY SUCH CHANGE, WHETHER BASED ON CONTRACTUAL, TORT OR OTHER GROUNDS, EVEN IF j2 HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
3. IN PARTICULAR, YOU AGREE THAT YOU ARE NOT AUTHORIZED TO CHARGE SERVICES PROVIDED TO YOU OR AT YOUR REQUEST TO THE FAXMATE NUMBER ASSIGNED TO YOU BY j2 AND THAT YOU WILL NOT REQUEST OR OTHERWISE CAUSE ANY THIRD-PARTY SERVICE PROVIDER TO CHARGE ANY SUCH SERVICES TO SUCH NUMBER. EXCEPT AS PROHIBITED BY APPLICABLE LAW, ANY SUCH CHARGES WILL GIVE j2 THE RIGHT TO IMMEDIATELY TERMINATE OR SUSPEND YOUR FAXMATE ACCOUNT WITHOUT NOTICE.

21. Indemnification.

You agree to indemnify j2 Global and each of its licensors and service providers from and against any and all liabilities, expenses (including attorneys’ fees) and damages arising out of claims based upon use of your FaxMate account, including any violation of this Agreement by you or any other person using your account, any claim of libel, defamation, violation of rights of privacy or publicity, any loss of service by other customers, any infringement of intellectual property or other rights of any third parties, and any violation of any laws or regulations, including but not limited to any violation of any laws or regulations prohibiting transmission of unsolicited fax advertisements.

22. No Resale Of The Services.

Your right to use the Services is personal to you. You may be either an individual or leasing the use of the Services.

23. Participation In Promotions Of Advertisers

You may correspond with, or participate in, promotions of advertisers showing their products via the Services. Any such correspondence or participation, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between you and the advertiser. The Company assumes no liability, obligation or responsibility for any part of any such correspondence or promotion.

24. Notices and Consent

Notices given by the Company to you will be given by email, by a general posting on the FaxMate Website or by conventional mail. In any matter requiring the Company’s prior consent, such consent will be considered given only if made in writing by an authorized representative of the Company. Notices given by you to the Company must be given by email or by conventional mail (subject, however, to the Company’s verification procedures, as may be established by the Company from time to time in its sole discretion, and which may include the requirement that you contact the Company by phone so as to confirm that any such notice was in fact sent by you). Notices to the Company by conventional mail must be sent to j2 Cloud Services, LLC, 6922 Hollywood Boulevard, 5th Floor, Los Angeles, CA 90028, U.S.A.

25. General Terms

THE LAWS OF THE STATE OF CALIFORNIA, U.S.A., EXCLUDING ITS CONFLICTS-OF-LAW RULES, GOVERN THIS AGREEMENT AND YOUR USE OF THE COMPANY’S SOFTWARE AND THE SERVICES. THE U.N. CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS IS EXPRESSLY DISCLAIMED. YOU EXPRESSLY AGREE THAT EXCLUSIVE JURISDICTION FOR ANY CLAIM OR DISPUTE ARISING FROM THE USE OF THE COMPANY’S SOFTWARE OR THE SERVICES RESIDES IN THE UNITED STATES DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA OR A SUPERIOR COURT FOR THE STATE OF CALIFORNIA LOCATED IN THE CITY AND COUNTY OF LOS ANGELES; provided nothing in this section shall restrict either of the parties from resorting to the courts of any jurisdiction in order to collect, enforce or execute any judgment obtained in the federal or state courts located in the State of California. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. The Company’s failure to act with respect to a breach by you or others does not waive the Company’s right to act with respect to subsequent or similar breaches. You may not assign or transfer this Agreement or any rights hereunder whether by direct assignment, by operation of law or otherwise, and any attempt to the contrary is void. The Company shall not be liable for any delay or failure to perform resulting directly or indirectly from any causes beyond the Company’s reasonable control. Parental control protections (such as commercially available computer hardware, software or filtering services) may assist you in limiting access to material that is harmful to minors, although such technology may not be effective with regard to receipt of fax or email messages received through the Services.

26. Legal Notices

Under California Civil Code Section 1789.3, California Customers are entitled to the following specific consumer-rights information:

a. Pricing Information. Current rates for using the Services may be obtained on the FaxMate Website or by calling the Company’s Customer Service Department. The Company reserves the right to change fees, surcharges and monthly fees or to institute new fees at any time.

b. Complaints: The Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs may be contacted, in writing, at 1020 N. Street, #501, Sacramento, CA 95814; or by telephone at 1-916-445-1254.

27. Agreement to Arbitrate All Disputes (United States Customers Only)

a. You and the Company agree that all disputes and claims between you and the Company shall be settled by binding arbitration instead of in courts of general jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and includes, but is not limited to, any dispute, claim or controversy arising out of or relating in any way to the Services, the Company’s software, the FaxMate Website, the Agreement or any aspect of the relationship between you and the Company. You agree that, by agreeing to the Agreement, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Company are each waiving the right to a trial by jury or to participate in a class action. Notwithstanding the foregoing, either party may bring an individual action in small claims court. This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies, including, for example, the Federal Communications Commission. Such agencies can, if the law allows, seek relief against the Company on your behalf. This arbitration provision shall survive termination of this Agreement and the termination of your account.

b. A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to the Company should be addressed to: j2 Global, Inc., ATTN: Legal Department, 6922 Hollywood Boulevard, 5th Floor, Los Angeles, CA 90028, USA (“Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). If the Company and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or the Company may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by the Company or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or the Company is entitled. You may download or copy a form Notice and a form to initiate arbitration at www.adr.org. If you are required to pay a filing fee, after the Company receives notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for greater than US$10,000.

c. The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by the Agreement, and will be administered by the AAA. The AAA Rules and Forms are available online at www.adr.org. The arbitrator is bound by the terms of the Agreement. All issues are for the arbitrator to decide, including issues relating to the scope and enforceability of this arbitration provision. Unless the Company and you agree otherwise, any arbitration hearings will take place by video or telephone conference. If your claim is for US$10,000 or less, the Company agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds US$10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitrator is not authorized to award punitive or other damages not measured by the prevailing party’s actual damages, and may not, in any event, make any ruling, finding or award that does not conform to the terms and conditions of the Agreement.

d. The Company may make a written settlement offer anytime before an arbitrator is selected. If the arbitrator issues you an award that is greater than the value of the Company’s last written settlement offer made before an arbitrator was selected (or if the Company did not make a settlement offer before an arbitrator was selected), then the Company will pay you the amount of the award or US$1,000, whichever is greater. Except as expressly set forth herein, the payment of all filing, administration and arbitrator fees will be governed by the AAA Rules.

e. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and the Company agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.